What Isn’t Covered?
There are some things travel insurance cannot cover. For example:
- Medical conditions you haven’t told us about
- Travelling against medical advice
- Claims involving alcohol abuse or drug misuse
- High risk activities not agreed by ERGO in advance
- Travel to places the Foreign, Commonwealth & Development Office advises against
- Illegal or reckless behaviour
- Claims caused by events such as earthquakes, tsunamis, epidemics or pandemics
You need to take care of your belongings—and your gadgets if you’ve added Gadget cover. This means keep valuables with you and don't leave bags unattended. When you make a claim, you need to show you owned the item and provide evidence of what happened. If something is lost or stolen, make sure you get a police report before you return home from your trip.
We’ll cover cancellation when it’s for one of the reasons listed in your policy. Cancelling your trip for any other reason is not covered.
Report any delays to your baggage to your travel provider before you leave the baggage reclaim area. They’ll give you a Property Irregularity Report which you’ll need to make a claim for replacement items you buy.
You can claim a benefit for delays of 12 hours or more to your departure. The delay must be caused by one of the reasons listed in your policy. You are covered to abandon your trip after a 12-hour delay where no other transport options are available.
If you are unsure about medical conditions or planned activities, our team can help before you travel.